Microsoft Dynamics 365 Partner | Dynamics 365 CRM

Who We Are

Since our inception in 2002, we have been dedicated to helping businesses build lasting customer relationships. As one of the early adopters of Cloud CRM in the region, we have been at the forefront of driving innovation in customer engagement. As a trusted Microsoft Dynamics 365 partner, we specialize in delivering seamless and efficient Customer Relationship Management (CRM) solutions to clients worldwide. Our focus is on providing cost-effective services without compromising on quality.

By leveraging the advanced capabilities of Microsoft Dynamics 365 CRM, we empower businesses with tools to streamline operations and drive growth. Recognized as a leading Dynamics 365 partner, we are your trusted ally in transforming customer experiences.

What is Metadata Technologies?

We provide in-depth CRM consulting & support to streamline business operations through the Microsoft Platform.

Why Us?

Two decades of domain expertise in CRM, providing quality services to corporate entities around the globe across segments.

What sets us apart?

We are much more than just a software solution provider. Metadata partners with you to provide holistic solutions from start to finish.

What We Do

CRM Implementation

Enhance customer relationships by leveraging the innovative Microsoft Business Application. Deploy the best CRM solution for your business with Metadata’s experienced Microsoft-certified consultants.

CRM Support Services

Comprehensive client support inclusive of training, integration, consultation, and enhancements. Metadata’s experienced support engineers and resources offer services both on-shore and off-shore.

BPA Services

Identify business gaps and accelerate value creation with apt propositions. Metadata’s professional services include an end-to-end requirement assessment to define phases of CRM implementation.

CRM Strategy Consulting

Devise a clear CRM strategy to reduce the chances of project failure. Metadata’s strategy CRM Consulting establishes process efficiencies and empowers businesses to choose the ‘right CRM’.

ERP Implementation

Streamline business workflows & improve productivity with smart automation. Bring the power of automation to back-end operations with Microsoft ERP Solutions like Dynamics 365 F&O, AX, and BC.

Explore Our Services

Why your Business needs Dynamics 365 for CRM

The Microsoft Dynamics 365 Suite of Business Applications empowers an organization in streamlining departmental functions like Marketing, Sales, Customer Service, Field Services, and Project Service Automation.

Microsoft Dynamics 365 Customer Insights helps companies in centralizing their efforts by leveraging the power of automation. Run targeted email campaigns and prioritize lead generation through Dynamic 365’s automated infrastructure. Prediction of the customer intents through customer analytics and real-time insights is yet another feature which helps in delivering the right content through the right channel, and thus nurturing profitable leads. Microsoft Dynamics 365 Customer Insights can help design customer-led journeys. It is also effective in generating reports which track the business goals, the effectiveness of campaigns, and the whole journey with utmost efficacy.

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Targeted lead generation, both quantity and quality-wise, is effectively infused by correlating the insights from the customer, marketing, and sales domains. Furthermore, the collection of relevant data and providing it to sellers in a feasible way is one way to optimize selling techniques with the help of Microsoft Dynamics 365 for Sales. Additionally, critical inputs on the past data of customers and relevant information from the team handling the existing customers are available without confusion. Consequently, this can lead to efficient deal closures right from within Dynamics 365 without having to switch between a ton of different disparate applications.

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Deliver personalized services and create opportunities for upselling and cross-selling with the multi-channel options of Dynamics 365 for Customer Services. Moreover, improve the pace of issue resolution by employing AI service bots along with human agents.Additionally, the CRM-powered dashboard enlists the customer details that help resolve issues irrespective of the chosen mode.Furthermore, uniform routing of messages guarantees that the investigation of the customer’s problem is with the right personnel.Finally, accessing an end-to-end view of the situation from the dashboard without even leaving the interface is a notable feature of Dynamics 365.

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Magnify the efficiency of on-site endeavors by providing field personnel with mobile access to office data. Furthermore, combine Artificial Intelligence, Mixed Reality, and IoT technology to make exceptional field service deliverance possible. Additionally, Dynamics 365 can reduce costs and optimize workflows through automation, which includes tasks such as scheduling and dispatching. Moreover, empower field technicians to resolve cases faster and optimize service delivery with smart resource optimizations. Finally, deliver meaningful and quality services consistently to improve customer satisfaction.

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Upgrade your project management tasks by anticipating demands and optimizing service delivery. Create a productive environment for both your employees and customers with collaborative tools that will aid in designing a platform suited for your business needs. Microsoft Dynamics 365 connects the core teams in your organisation through a multi-faceted interface that unifies all the project-related elements with a flexible and unique solution. Encourage a customer-centric environment and boost sales in the process with Dynamics 365 CRM.

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Microsoft Solutions Partner

Metadata is a Microsoft Dynamics 365 Partner with Solutions Partner Competency (previously Gold Certification), the highest certification for any partner. There are many benefits of being a Microsoft Dynamics 365 Partner with Gold Competency, including the guarantee of support from a professional expert. As a result of being a Microsoft Solutions Partner, we can achieve a collaborative relationship with Microsoft that helps us to provide seamless customer care and support to our clients. Therefore, our partnership with Microsoft reflects Metadata’s specialized skill and superior knowledge of Microsoft Dynamics CRM applications, that benefit our clients.