Latest from Metadata Technologies:
  • Al Thuriah transforms Facilities Management with Microsoft Dynamics 365
  • Metadata expands into North America with new Real Estate CRM Project
  • Property-xRM: The Complete Real Estate Suite
  • 2025 Release Wave 2 Plan - Dynamics 365

Enterprise CRM for Real Estate

For over two decades, we have implemented enterprise CRM exclusively for real estate developers and property operators, on Microsoft Dynamics 365 and Salesforce. Deep domain expertise, purpose-built products, and a track record that speaks for itself.

20+Years in real estate
12+Countries
100+Implementations
Live on the platform 2,000+ Active users across developers and operators
150M+ Sq ft of real estate managed
  • Microsoft Solutions PartnerMicrosoft Solutions Partner
  • Microsoft CRM Industry Partner AwardMicrosoft CRM Industry Partner Award
  • Salesforce PartnerSalesforce Partner
  • TECOM Pearl Award, Best Customer ServiceTECOM Pearl AwardBest Customer Service
The Real Estate CRM Gap

Your Teams run the Business But do they share the same Data?

  1. Every team sees a different version of the portfolio

    Sales, leasing and inventory live in separate systems, pieced together from spreadsheets.

    One live view of every project

    Sales, leasing and inventory share one dataset, so leadership sees every unit and deal.

  2. Broker deals tracked on spreadsheets

    Attribution disputes and delayed commissions cost you revenue and broker trust.

    Every broker deal on record

    Registration, attribution and commissions run in one workflow with a full audit trail.

  3. The customer relationship resets at handover

    Sales, lease and owner records sit apart, so service teams start from zero after handover.

    One customer record for life

    The sale carries into the lease and service requests, so every team knows the history.

  4. Decisions wait for month-end reports

    By the time reports reach leadership, the numbers have already changed.

    Live dashboards, not month-end reports

    Inventory, broker and revenue data update as deals move, so decisions happen in real time.

  5. AI tools sitting on scattered data

    With data spread across disconnected systems, AI gives partial answers and automations stall.

    AI that works on one clean dataset

    With all data in one place, AI assistants, lead scoring and automation work across the business.

BeforeWith Metadata’s Purpose-Built Real Estate Solutions
SalesEnquiries, units
LeasingLeases, renewals
BrokersDeals, commissions
FacilitiesService requests
Owner associationsOwners, tenants
ReportingLeadership dashboard
AI & AutomationPartial answersFed by one dataset

That gap is not a technology problem. It is a domain problem. And it is exactly what Metadata was built to solve.

See how we solve it
Why Metadata

Twenty Years Doing One Thing Exceptionally Well

We have never pivoted away from real estate. Every release, implementation and hire has served one industry. That is not a constraint. It is a compounding advantage.

  • Specialists, Not Generalists

    Every year of our existence has been dedicated to real estate. That depth cannot be replicated by a partner who entered the industry last year.

  • ISV Products, Not Configurations

    Property-xRM and PropertyFlex are built products. You deploy 20 years of domain logic, not a blank canvas.

  • Dual-Platform Capability

    Microsoft or Salesforce, you choose. Very few ISVs offer enterprise real estate CRM on both with equal depth.

  • Proven at Enterprise Scale

    Developers managing tens of thousands of units across fully integrated enterprise stacks, on a single CRM layer.

  • Certified on Both Platforms

    Microsoft Solutions Partner and Salesforce Partner, across Dynamics 365, Power Platform, Copilot and Salesforce.

  • Built for Enterprise Complexity

    Hundreds of units, complex broker networks and integrated stacks, from multi-project developers to large operators.

Who We Serve

Built for Every Real Estate Business

Residential Developers

From project launch to handover: sales, inventory and broker management unified in one system.

LaunchesUnit inventoryBrokersHandover

Commercial & Mixed-Use

Leasing pipelines, tenant management and mixed-use portfolio operations, managed without spreadsheets.

Leasing pipelineTenantsPortfolio view

Retail Mall Operators

Tenant onboarding, lease renewals and category mix managed from a single CRM layer across your portfolio.

Tenant onboardingRenewalsCategory mix

Property Management

Post-handover operations, FM, service requests and owner communication, all on one connected platform.

Service requestsFMOwner portal
Our Solutions

How We Deliver That Expertise to Your Business

Our real estate domain logic is built into two products: one on Microsoft Dynamics 365, one on Salesforce. You choose the platform. The real estate expertise comes with it.

Metadata
Microsoft Solutions Partner

Property-xRM

Award-winning real estate CRM for the Microsoft enterprise.

Our most complete real estate CRM, built on Microsoft Dynamics 365 Customer Engagement. It brings 20 years of real estate experience out of the box, covering the full property lifecycle. From enquiry and launch to SPAs, leasing, handover and property management, it is ready to use, so you don’t have to build it from scratch. As an added advantage, it runs in the same Microsoft ecosystem as the rest of your business, becoming your real estate data backbone, connected to Teams, Power Automate, Copilot, Power BI and your other Microsoft apps. View on Microsoft Marketplace

Learn moreShow less

What it covers

  • Sales & Enquiry Management
  • Unit Inventory, Launches & Reservations
  • Payment Plans, SPA Generation & Digital Signatures
  • Residential, Commercial & Retail Leasing
  • Channel Partner & Broker Management
  • Facilities & Property Management
  • Microsoft Copilot & AI Integration
  • Power BI Reporting & Dashboards
See Full Product
Salesforce Partner

PropertyFlex

Making Salesforce speak real estate fluently.

Salesforce brings the world’s most advanced CRM and AI to your business. PropertyFlex adds what it doesn’t have out of the box: a real estate layer built from 20 years of working only in this industry. Units, payment plans, bookings and lease renewals work natively inside Salesforce, so you don’t have to build them from scratch. Sales and leasing run on one connected record, from the first enquiry to the signed agreement and every renewal after, with automation, mobility and analytics built in. Your teams get Salesforce’s full power, already fluent in real estate.

Learn moreShow less

What it covers

  • Lead-to-Deal Sales Management, with Offers, Payment Plans & RA/SPA Signing
  • Real-Time Unit Inventory & Availability
  • Leasing, from Enquiry and Offer through Contract and Case Management
  • Renewals, Extensions, Terminations & Final Settlement
  • AI Agents for Enquiry Qualification & Unit Matching
  • AI Document Processing & Digital Signatures
  • One-Click Payment Links with Automatic Receipts
  • Customer, Tenant & Broker Portals, plus a Move-In & Move-Out Mobile App
See Full Product
AI & Automation

AI That Works Because Your Data Is Clean

Microsoft and Salesforce have invested billions in AI and automation. But AI is only as useful as the data underneath it. Our products give that AI a complete, connected real estate dataset. So whichever AI you use, whether Copilot, Agentforce, Claude or OpenAI, it works with your full business context and understands real estate from day one. Not a bolt-on. Built in.

  • Summarise deal histories, draft follow-ups and surface pipeline insights without leaving your CRM.

    Microsoft CopilotAgentforce
  • Prioritise enquiries on behavioural signals and conversion history, and match buyers and tenants to live inventory.

  • Inventory movement, broker performance and revenue pipeline, configured for real estate metrics, not generic KPIs.

    Power BISalesforce Reports
  • Payment reminders, booking workflows, renewal alerts and escalation triggers, automated so teams focus on decisions.

Your Real Estate AI AssistantLive data
Summarise the deal history for Unit A-1204 in Tower A.

Unit A-1204, 2-bed, Tower A

Reserved12 Aug, M. Rahman via Harbour Realty
SPA signed20 Aug, digital signature
Payment plan2 of 6 instalments paid
Next due15 Oct, AED 185,000
Draft reminder emailPrepare handover checklist
Which enquiries should we call first, and which units fit them?

Top enquiries today, each matched to live inventory:

R. HaddadA-1507, 2-bed sea view92
A. RahmanB-0903, 3-bed corner88
S. MehtaA-0611, 1-bed71
L. CarterRetail unit G-0464

Scored on enquiry behaviour and past conversions

How is Tower A selling this month?

Strong month: 14 new reservations, with brokers bringing 61% of them.

Sold128
Reserved27
Available25
SoldReservedAvailableFloors 12 to 15
What did automation handle overnight?

Handled automatically, nothing needs your approval:

18 instalment reminders sent to buyers
6 booking confirmations issued with receipts
4 lease renewal alerts raised, 90 days out
2 service requests escalated for SLA

Payment, booking, renewal and SLA workflows

See every AI feature working on real estate data.Request a walkthrough and our team will show you how it fits your business.

Request an AI Walkthrough
Track Record

Real Results, Real Scale

10+

Years average client tenure

2

Powerful products, built on the world’s best platforms

15+

Client success stories across the globe

70+

Dedicated professionals working only on real estate

Metadata bridges the gap between what a CRM typically does and what an ERP is built for. It’s a genuinely unique product in that respect. It gives us real-time visibility into revenue, receivables, payables, and cash flow, so we’re not just running the business, we’re planning it.

Senior Vice PresidentLeading Real Estate Developer, Dubai
Get Started

Evaluating CRM for Your Real Estate Business?

Whether you’re starting fresh or replacing a system that didn’t deliver, we’ve navigated both. 100+ implementations across 12+ countries. Let’s talk about what that means for your project.

Executives shaking hands overlooking the city