/al-thuriah-facilities-management-on-property-xrm/
UAE · FACILITIES MANAGEMENT
Al Thuriah Streamlines Facilities Management with Dynamics 365 Field Service, Cutting Reactive Cases by 48%
See how Al Thuriah centralized facilities management on Property-xRM, built on Microsoft Dynamics 365 Field Service — cutting task completion times in half and monthly reporting time by 94% across 50+ properties.
See the Impact Across Al Thuriah's Facilities Management
“Better tracking and scheduling helped cut our reactive maintenance cases by 48% in six months, reducing disruption and emergency repair costs.”
- Rami Alul, Operations Manager, Thuriah Facilities Management
22%↑
Improvement in preventive maintenance effectiveness
50%↓
Reduction in task completion times
48%↓
Reduction in reactive maintenance cases within 6 months
94%↓
Reduction in time spent on monthly reporting
“Monthly reports that once took four to five days to compile now take under two hours to produce”
- Solomon Edward, CAFM Coordinator, Thuriah Facilities Management
The Challenge
Running on Guesswork
No Centralized Field Service System
Work orders, technician assignments, and maintenance schedules were tracked without a unified platform, leaving no clear way to monitor progress across more than 50 properties.
Disconnected Stakeholder Coordination
Tenants, owners, vendors, and internal teams submitted and handled requests through separate channels, slowing communication and delaying task assignment.
Delayed Task Completion
Limited visibility into maintenance status slowed response times and made it difficult to guarantee timely service across the portfolio.
Reporting Took Days, Not Hours
Compiling 150-page monthly reports on incidents, SLA performance, and maintenance schedules required four to five days of manual data collection.
Customer since:
2022
Markets:
Residential, Commercial
Modules Implemented:
Dynamics 365 Field Service
Special Provisions:
Power Pages Client Portal, Technician App, Inspection, WhatsApp Integration
The Solution
A Unified Platform for Intelligent Facilities Management
Metadata deployed Property-xRM, built on Microsoft Dynamics 365 Field Service, as a single unified platform for Al Thuriah’s Facilities Management division. The rollout was phased across the existing 50+ property portfolio, sequenced to keep live operations running without disruption during the transition.
Automated work order assignment and tracking eliminate the manual bottlenecks that previously delayed task completion
150-page monthly reports covering incidents, SLA performance, training logs, and maintenance schedules now generate in under two hours, down from four to five days
Preventive maintenance scheduling catches more tasks before they become emergencies, reducing unplanned repairs and their costs
Power Pages client portal gives tenants and owners direct visibility to submit, approve, and track work orders in real time
Full case study PDF
See exactly how they got there
How a single Dynamics 365 Field Service instance was configured for facilities management across 50+ properties
The two capabilities that drove the fastest results: work order tracking and the Power Pages client portal
The full results breakdown; What changed within six months, including the 94% drop in reporting time
Practical steps facilities management teams can replicate today